Return Policy
30 Day Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason please contact us within 30 days of receiving your item and we will make it right.
Eligible Returns
We accept returns and offer full refunds in the following circumstances:
- The item arrived damaged or defective
- The item received is different from what was ordered
- The item was lost in transit
Non Eligible Returns
We do not accept returns for the following:
- Change of mind purchases
- Incorrect size ordered by the customer
- Items that have been used or worn
How To Request A Return
To initiate a return please email us at zovenly.shop@gmail.com with your order number and a photo of the item showing the issue. Our team will review your request within 1-2 business days and provide you with next steps.
Refunds
Once your return request is approved a full refund will be issued to your original payment method within 5-7 business days. In some cases we may offer a replacement item instead of a refund depending on the situation.
Damaged or Defective Items
If your item arrives damaged or defective please contact us immediately at zovenly.shop@gmail.com with photos of the damage and we will resolve the issue as quickly as possible.
Contact Us
For any questions regarding returns or refunds please reach out to us at zovenly.shop@gmail.com and we will be happy to assist you.